Simulated trading. Substantial risk of loss.

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ONYX

26 articles

All sections/Risk and enforcement

Billing disputes and chargebacks

Contact support before opening any payment dispute. A chargeback opened first is a permanent ban.

6.5

A chargeback or payment dispute opened before emailing support is a permanent ban.

6.6

Fees are not refundable once trading credentials have been issued. If yours have not arrived, contact support within 24 hours of buying.

Not answered here? A person will tell you.

EMAIL SUPPORT

This rule book is the plain language statement of the rules ONYX applies. Where it differs from the Terms of Use, or from the documentation you sign for a live account, that document governs.

The evaluation is simulated trading. No real capital and no real market execution are involved in it, and passing an evaluation does not guarantee placement: a live account is offered at the discretion of the firm and subject to broker approval. Trading futures and options carries a substantial risk of loss and is not suitable for every investor. Hypothetical performance results have inherent limitations, some of which are described under CFTC Rule 4.41.